My solution that finally worked on getting the downloaded file to install without the notorious "failed to extract archive" message. Tried all their solutions, but to no avail. Intuit, no help at all, there help is the worst, including even trying to connect with them. In any case, my course of action may provide a solution to others facing the same problem. It is not an issue with bios, cache, cookies, windows up-dates, the registry. I also have System Mechanic Ultimate Defence on this computer but it is not resident in memory and runs only when I execute it. I have no idea what was "protecting" me during the TurboTax download. The problem seems to be that the download file on my computer was being attacked by anti-malware program even though we had turned off my Windows Defender anti-malware, firewall, anti-virus and any other modules we could disable. I then copied her downloaded file to a flash memory, and ran it on my own computer - it also unzipped and installed without incident. The downloaded file and installation proceeded without incident. I later tried the same download procedure using my wife's notebook. I spent 90 minutes on the phone with a TurboTax tech rep yesterday and we were unable to solve the problem.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |